I cancelled my cruise due to my husband heart attack. I submitted request and they dragged me through out the process. They requested so many things and I gave them everything they wanted. Towards the end they were requesting information that was there in the medical records, that even a 5th grader could read. At the end they said that Carnival could not refund any of my money. I honestly did not understand if I was dealing with the insurance not Carnival. I did not even buy the insurance, they add it like an automatic thing without telling you. They're scammers.
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