AON customer service is the worst. They only like to receive premiums and try very hard to place stumbling blocks to claimants to continually ask for more information. I filed my claim to be reimbursed for medical expenses and AON is constantly asking for more proof. I was told by one of their brain dead employees that they are aware that Medicare does not pay claims for medical expenses outside the United States. She advised I need to contact my supplemental insurance carrier as to their coverage for medical expenses outside the United States. I received a letter that united healthcare does not cover medical expenses outside the United States. I submitted that letter to AON TRAVEL and was advised the letter is insufficient. It has been four months and still no reimbursement for medical expenses on the ship.
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