travelclaim.com

1.2
1.2 Based on 201 reviews

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Nicola Reed
Had a cruise with princess and my…

Had a cruise with princess and my flight was delayed by jet blue. Arrived at the airport and contacted princess immediatlybecause I missed my transfer.was told to uber which I did I arrived at the pier and was told they would send someone from the ship to get me but I was refused entrance by princess. The ship was still in the port. Was told to contact aon so I did. After numerous emails asking for additional info including documentation that the flight was late they denied my claim saying a late flight did not qualify for reimbursement under their plan.that was not the reason I didn’t get on the ship princess refused to let me on and kept all my money both princess cruise and aon are the worst possible carriers and insurance I have ever encountered in my life and I have cruised alot

1
Date of experience: Mar 17, 2025

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