Horrible business model. They operate more like a scam than a legitimate business offering travel insurance. We booked the cruise and bought Aon’s travel insurance through the cruise line. We experienced a “qualified” medical emergency the day before the cruise, so we never boarded. We filed a claim right away through Aon, with supporting paperwork from medical professionals. Aon continued to ask us for more and more paperwork over time as we continued to provide evidence. It seemed like quite a long stall. Nine months later, we received the decision that they denied our claim. Having had phone calls with them and provided evidence to them signed by the doctor, it seemed as if Aon never intended to approve the claim. “Stall and deny.” I will never trust Aon’s products again. If you can find some other insurance for your travel plans, do it.
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