This must be the worst company ever. They have you purchase travel protection and then don't honor the contract. I purchased this insurance for myself, my daughter, and my grandson. When I tell you it has been a roller coaster trying to get my money back from this company, I mean it. I paid $2,575.00 for the trip. I work for the federal government and because of the disaster in Tampa, we are being deployed. I provided them with the travel documents, the emails, along with the date, time, and location. The representative advised me that they only deal with military disasters when this was mandated by the military. They have not yet allowed me to speak with someone in the corporate office, and AON sent an email saying military travel is the only way they would pay. I really need some assistance with this matter. When I initially signed up, they never told me this. I keep reaching out to AON. It clearly states on your website that work-related travel is included.
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