I wish I could give 0 stars. This company would not refund my sister and I for a Carnival cruise in which the luggage was checked by the cruise ship with my personal information in it. The luggage was not located by the cruise ship prior to departure. My id was in my checked luggage. AON stated they paid for lost luggage. They would not reimburse me for my cruise which is unfair. I had all documentation to support our expenses. AON keeps stating can you send in more information. What's left to send in?
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