I had a Royal Caribbean Cruise scheduled for myself and my wife in December 2024. In August my health declined and my physician informed me that I could not travel. Royal Caribbean refunded their portion of my cruise almost immediately. I just got off the phone with AON (again). They have had all documentation from my doctors since 9/7/24 but have not issued my refund because "it is still under review" and there is no expected timeline for them to complete the review. It is outrageous that they are refusing to honor my claim despite having all documentation for over two months. They are a scam and will avoid paying at all costs. My next step is to contact the state insurance commissioner. Judging from the number of 1 star reviews on here with similar issues I think this company is begging for a class action lawsuit for their pattern of not paying out justified claims.
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