My son booked a cruise for 7 of us, leaving Nov. 4th 2024. My husband fell the middle of June and broke his right wrist. The doctor advised him not to take the cruise and provided a doctors note stating that. My son canceled my husbands' ticket in Aug. The cruise line gave back what they owed us immediately and I filed the rest with AON. They refunded the $99 cancelation fee and said that was all I was owed. It clearly said in the paperwork that if the cancellation was due to injury or illness, you got 100% of the fare you paid back, minus what Carnival owed us and the cost of the insurance. They would not give us a refund. I wrote to my state Insurance Commissioner and enclosed all the documentation. Ten days after I mailed that packet, I received an e-mail from AON stating they reviewed the claim again and decided I was entitled to the entire fare. I got the check today. They are not a reputable co and Carnival needs to deal with someone else.
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