I BOOKED A 12 DAY CRUISE ON ROYAL CARIBBEAN FOR MY HUSBAND AND I IN APRIL 2023 FOR A CRUISE THAT LEFT DEC 6. 2023. ROYAL OFFERED AON TRAVEL INSURANCE SO WE TOOK IT BECAUSE YOU NEVER KNOW WHAG COULD GO WRONG. WE HAVE NEVER HAD TO USE IT IN THE PAST. THIS TRIP HOWEVER, WE CANCELLED IN NOV 2023 BECAUSE OF A MEDICAL REASON. WE SENT ALL DOCUMENTS TO AON VIA FAX AND THEY CLAIMED THEY NEVER RECEIVED IT. WE WERE GIVEN 2 DIFFERENT FAX #'S. I THEN WENT AHEAD AND ASKED MY DOCTORS TO FORWARD MY MEDICAL RECORDS TO AON. AON CLAIMS THEY RECEIVED ALL DOCUMENTS EXCEPT FROM THE DOCTOR THAT EXPLAINED MH NEED FOR C-SPINE SURGERY. WE ARE NOW AT THE END OF AUG 2024 AND I'M NOW GOING BACK AND FORTH OVER AON LYING AND SAYING THEY STILL HAVEN'T RECEIVED THE MEDICAL RECORDS THAG PROVE MY CKNDITION AND NEED FOR SURGERY. IF YOU CRUISE THROUGH ROYAL CARIBBEAN, DON'T TAKE THE TRAVEL INSURANCE IF IT'S AON. SEEK INSIRANCE ON YOUR OWN. I HAVE LOST ALL FAITH AND CONFIDENCE IN ROYAL CARIBBEAN BECAUSE THEH REFUSE TO HELP ME. SHAME ON ROYAL CARIBBEAN AND AON FOR RIPPING OFF TRAVELERS!!! I WAS FOOLISH ENOUGH TO THINK ROYAL CARIBBEAN WOULD HELP ME IN ANY WAY. ALL THEY DID WAS TELL ME I HAVE TO DEAL WITH AON ON MY OWN. WITH THAT BEING SAID, ROYAL CARIBBEAN HAS $2700 OF OUR MONEY AND WE CAN'T GET ANY OF IT BACK.
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