AON very deception & Criminal business practices. I booked my Carnival Cruise with agent Tamara Saenz this woman misled me regarding the travel insurance. She told me the insurance was strictly being offered by Carnival, she also stated on my recored line that I could cancel at anytime for any reason. Tamara misled me about a number of things regarding my cruise . She also told me I could add another person at a cost of $99 . I found out that was a lie as well . I have no desire to ever cruise with Carnival due to there terrible business practices. Moving forward as to the other reason I cancelled my cruise . Injuried my back , be h and left shoulder . This injury would not allow me to cruise next year. So after I cancelled my cruise on 07/25/24 I contacted Tamara and over course she was all of sudden unavailable. I then spoke with Cortney about cancelling my cruise , this is when I was made aware of this travel protection company called AON , prior to me cancelling I had no knowledge of this company . I contacted AON and was told by Rex I could cancel to file a claim I would receive a refund. If my reason followed AON protocol. A red flag went up immediately. I filed my claim and was denied , I went to my Doctor he found out the necessary medical documentation. I received an answer from Aon Stating the doctors note is unacceptable and they denied my claim. I will be filing a civil suit today eighth 2024 against.AON And Carnaval, it is my belief that they are working in concert consumers of their money behind bogus propaganda lies, be held accountable for refunding money. I have no desire to ever cruise car again because of the terrible business practices they are untrustworthy and they are liars and will prevail against carnival and Aon . Advise consumer that has been taken advantage of by carnival and AON to civil suit, do not let these people get away with this. This is a crime in my opinion.
Claim your business profile now and gain access to all features and respond to customer reviews.
