If I could give this company a negative one star I would. They do not pay you the claim amount and never call you back when they suppose to. They even put the wrong name on the check with the wrong amount… My mom died 6/1/2024 and I made them aware 6/14/2024 to get a refund for a cruise we were going on 6/27/2024. They sent me $70 with a name on the check of a person we don’t know. I paid for the trip and the insurance but they want to send it in the name of my mom’s estate. That’s fine but send me the full amount. I was charged an extra $70 to have another adult go into the room that was on the ship (my mom was rooming with my minor daughter) so they charged me to add an adult that already paid for their cruise to go in the room with her. I am fine with that but you owe me $70 plus the amount i paid for the trip. I didn’t bring an additional person but a person who was on the trip just moved in the room with no refund. So where is my money? It is now August and no update and no one talks to me.
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