Purchased insurance with AON for a cruise. It was more a peace of mind thing rather than actually for seeing a need. Well, as luck would have it my sister, who was my travel partner caught a severe case of flu and required medical attention. The ship doctor was wonderful and after several days of treatment and isolation she recovered however the cost was approximately $10 k. The ship did the initial filing so the cas was.opened prior to disembarking. AON advised her primary medical needed to be filed and AON would wait to response from them. The response was.received and.forwarded to AON. AON required additional information so the additional information was forwarded. Not good enough. So a 3 way telephone conversation was completed between AON and her medical insurance provider. Additional info was requested again. Neither my sister or her medical insurance provider can figure out exactly what they are requesting. Another 3 way call completed and AON was provided all documentation requested for the 3rd time Now another email is received stating they have not received the required documents, yet.during the recent 3 way AON stated they had received everything and would be processing the claim.There is something terribly wrong with AON. I do believe they do not intend to ever settle this claim.
Claim your business profile now and gain access to all features and respond to customer reviews.
