Bought travel insurance from Trafalgar they used Aon. We went to remote areas in Chile, got sick with Covid. Aon refused to pay for hotel after 2.5 hour taxi ride to get to hospital as they say we checked in before the hospital said we had Covid even though we self tested. Also, they refused to pay for a taxi to get us to plane 2.5 hours away to fly home after quarantine. Their fine print says they do not pay for taxis only common carriers. Everyone in the world considers a taxi a common carrier. With no other option to get to the airport we were stuck. Trafalgar tours dropped us on diagnosis. We travel extensively and frequently and will NEVER use Aon again. We spoke to several reps and supervisors asking for reconsideration due to the remoteness and extenuating circumstances. The last supervisor said she would lose her job if she was flexible. What a poor company. Do not use them. The contract is very misleading so you think you have coverage and do not on nitpicking obscure details and ridiculous exclusions.
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