We planned a cruise for April 2024 and we had to cancel in January of this year due to my husband having Muscular Dystrophy and has taken several falls and is very unstable. I submitted a letter from his doctor like they requested and I submitted the invoice as requested and now they want full medical records to review. The letter from his doctor also stated that if they had further questions to please contact her and she gave her number from the Neurology Dept at University of Virginia Hospital. AON did not contact the doctor but sent another request to me for same information. We are apparently getting the same run around that everyone else has been getting. My question is why are the cruiselines dealing with such a poorly rated insurance company. Have they been reported to BBB before? Bottom line is that I am more concerned about the health of my husband which has a disease that there is no cure for than dealing with a company that has no respect for a human life.
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