KEEP AWAY!!!We booked a Disney cruise in March of 2023. We were to sail July 15, 2023. I had an autoimmune disease for over 15 yrs called PBC. The disease was managed by meds all those years until it wasn't. My liver was progressively getting worse & so was I. I was septic & hospitalized in June. Doctors were able to treat the sepsis & i was discharged. I went through very extensive & detailed testing & on July 12th I was put on the UNOS (liver transplant) list. Once you're placed on a list you are not allowed to travel or be more than 3 hours away from the hospital. I immediately contacted Disney. I was refunded a small amount directly from Disney. The balance was supposed to be covered by AON. On the evening of July 21st, 2023 I was (by some miracle!) matched with a liver donor. The transplant took place within 12 hours of receiving my call. After several months of recovery I am now back to my old self. Although all the documents & doctor/surgeon documents/statements were uploaded on AONs website ... it is now January 21st & I am no where closer to receiving a refund. They always have an excuse. Oh! We're still missing a form. Oh! The examiners still need to review your file. I did a 3 way call with my transplant team charge nurse & AON ... OH! We have everything now. Yesterday I was told... oh! The forms the nurse uploaded has a different patients name. BS! The nurse saved the file that she uploaded. All lies!! I WILL get my money back even if I have to take them to court. BUT! save yourself the aggravation & hassle. This place should not be in business. Awful customer service & lack of resolution!
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