We booked a Royal Caribbean cruise, and I had previously purchased AON, just in case. Well, my husband had a critically high fever a few days before the cruise. He also needed emergency surgery. I had completed all the necessary documents, had the surgeon fill out the required forms, which I downloaded to the AON claim, etc. This medical emergency was well within the criteria to get our money refunded. I received an AON email just a few short days after submitting everything that our case was closed. I called AON and was advised that it is the responsibility of the cruise line, not the travel protection. I advised them that the cruise line did not request medical documents, as that is the job of AON. The agent gave me an ongoing litany of excuses. I cannot imagine how Royal Caribbean utilizes the service of such a horrid, unethical, unprofessional company. This is a vicious cycle and an exercise in futility. However, I refuse to let thousands of dollars go to waste because of this unethical company. I am now to the point of going back to Royal to which they are referring me to AON. I am starting to think this whole thing is a calculated effort.
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