I could not give ZERO and had to give 1 star. I am joining the voices of many who share their frustration of not able to get this company to pay what they promised. My mother was hospitalized the week before her cruise and was discharged on the day of the cruise. However, they were telling me many different excuses to not follow through on the claim despite the fact that I got a note from an APRN at the hospital who provided care and her primary care physician who also cared for her at the hospital. I have found Travel Insurance Ombudsman that could support people who are in such a situation as I am. I plan to reach out to them if this company continues to refuse reimbursing what is promised. If not, I think all the people who are in the similar situation need to go to court with class action suit.
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