I had a cancellation because of medical reasons for a family friend for whom I booked and paid for the cruise ship ticket along with my family. We purchased travel protection from AON Affinity via Disney cruise line. My friend submitted the medical certificate and all of the required documents for processing the claim. They rejected the claim just putting one line reason "There is no cancellation penalty was applied to your booking". I paid the full ticket price and they didn't refund me the ticket price. Don't take travel protection plan from this company which is partnered with most of the cruise ships. Get an outside insurance.
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