All of these negative AON reviews are exactly what my wife and I are experiencing. 4 months after I sent AON all of the receipts and paperwork necessary for our claim they are still deliberately stalling us re. refunds for all of the extra expenses we incurred due to being ill and quarantined with Covid on our cruise. Their e mail “response “ to every e mail I send to them is to give them another 30 days to process everything. If I call them I am immediately connected with a foreign country outside of the U.S. We have never dealt with such a dishonest, non-reputable company ever before. I called them again today and told them that I expect full payment immediately or I will take action against them. I am going to file a complaint with the state insurance commissioner, send a letter to the Los Angeles Times, hire an outside insurance adjuster, and use social media to let as many people know what this company is all about.
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