Terrible customer service and timeliness. It took AON almost six months just to review my claim. When they finally did review my claim, they required that I resubmit all the previously submitted receipts. I did not get any response until I filed a complaint with my state Insurance Commission. I finally received partial payment after more than half a year later. Would never use them again. The only reason I used them is that they are the insurance company Tauck Tours uses.
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