I purchase a cruse for two back in July to travel on August 19. I was careing for my sister and she was getting better. I purchase this trip in July 9th I canceled at the end of July my sister's cancer got worse so she asked me not to go. I called Royal Caribbean and they refund me my Taxes and said that I purchase insurance With Aon Travel insurance they would give me my money back. My trip was from 19 to 25th my sister passed away on the 29th. I have even send them a death certificate and the telling me that it is being reviewedToday is December 4th They have asked me to send another copy of death certificate. I was her care taker. I relive my sisters passing each time I speak to this horrible company. I have no idea how a company like Royal Caribbean has are affiliated with this scam.My claim number is 22rcco5764Ref 3241492
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