I had to cancel a Trafalgar tour in March. Trafalgar came through and reimbursed the cash amount (80%) in July. I thought that was too long but at least I have received it. I was told by Trafalgar and AON travel Insurance I would get the balance in the form with a travel credit. It is now -mid November and still no voucher AON told me my claim was closed on Nov 9 and they sent a detailed email advising when I would get the voucher. No EMAIL! I bought AON insurance as it was offered through Trafalgar. I cannot count how many times I have called and have received different answers. If you buy travel insurance, buy it from someone else.
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