We purchased this insurance prior to a flight and cruise scheduled through Celebrity. We flew into Vancouver, Canada 2 days early and my wife ended up at an urgent care and with a Rx. At the completion of the land portion of our trip we ended up in Fairbanks and had to go to urgent care again and another Rx. We did the proper filing for the Fairbanks bills with her insurance. We filed with AON on 7/22/22. A month later they emailed and apologized for long wait and said they were backed up.Today, 11/14/22 we get an email telling my wife to file with Medicare. We originally submitted 4 documents stating a birth date in 1961, She is not old enough for Medicare! So now she had to send in another form through their website. As far as I am concerned this is one of the worst companies that we have ever dealt with. Celebrity should not have a link for this insurance on their site.
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