We took the protection policy with this company while booking a cruise with Carnival Cruise Line. The cruise was to start 10/15 and my wife was hospitalized on 10/1. She was released on 10/7 with Doctors orders of no traveling. I notified Carnival on 10/3 & cancelled the cruise. We filed all the paperwork with AON on 10/8. I spoke with them yesterday since I had not heard anything and was told they may need another 30 days to review the claim! They are the worst and if I could give a 0 rating I would. I asked Carnival for help and they couldn't be bothered. Not my problem if they have a lot of claims! Hire more people. I will never take another policy with them and Carnival should drop them!
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