If I could give them a 0 I would. Purchased the insurance with this company on the Hopper website. Our flight was canceled and purchase the insurance for such reason. We submitted a claim on July 15th and it is now November 7th and the only response I keep getting is that they have a high volume of claims and there team is working on it. I received a email on October 10 stating they need another 30 days. Unbelievable. This travel insurance is a SCAM. Do not purchase any insurance from them
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