If I could give them, zero, stars, I would, this is the worst company I have ever dealt with. At the end of our trip my wife contracted Covid while we were in Europe basically on the last day of our trip. When we exited the boat she tested positive, so we were not able to fly back to the United States and needed to stay two additional days in Europe. We did have to foot, the bill for a hotel room, along with changing our airfare. I submitted this to them on June 19, 2022. It is now October 28 and my claim still has not been resolved. Every time I call I get because of Covid we are behind, I’ve explain to them please keep that excuse to yourself. You get the company line of it in process just give us a little more time. Even on their website and voicemail it says once a claim is submitted it takes approximately three weeks. It has now been 18 weeks to no results. I have sent numerous emails made numerous phone calls to get the same response. We are just behind. I have literally been on a whole Other vacation .I would never recommend using this company or any of their products as it seems like they just want to take your money but don’t respond.
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