Had to cancel trip in May 2022 as I tested positive for COVID 2 days before my flight was to leave. I submitted the claim to Aon the day I received the positive test and included the COVID + result received from the lab. My claim was finally reviewed a week ago, 5 months after the claim was submitted. I am being told in order to receive a refund, I need to provide a signed statement from the physician that treated me for COVID. Apparently when you are dealing with Aon Affinity, you are NOT to follow CDC guidelines of quarantining yourself at home, instead you are to bring your infected self to a doctor's office to spread the disease. All so the box can be checked in their process.
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