travelfrom.fr

Awful experience about a chaotic refund…

Update / 05.15 I quote, "In all cases, you do not pay a commission fee for the repayment of these funds." ... I've already made a claim on all your email addresses, you don't reply officially anywhere other than trustpilot. You are not serious. ———I am following up on travelfrom's reply. I did receive an incomplete and still unjustified refund. I say unjustified because I was charged 280 euros in ticket surcharges and 80 euros in baggage fees (for two tickets due to cancellation on the day of purchase), which were not written on the invoice at the time of purchase. I had to ask for this detail by chat to understand this incomplete refund... It's crazy to have to go through Trustpilot to try to get an answer, nothing is detailed by email. It's unacceptable to steal from people like this. The 60 euro refund fee is not enough for you, you have to finance your scams with fictitious fees. Moreover, you are not respecting your general terms and conditions of sale, which state: "6.4.5. Consequences of cancellation. If you terminate the Booking contract, we undertake to refund all payments received from you without undue delay and, in any event, no later than - within 14 days of receipt of notice of your decision to terminate these T&Cs. We'll refund you using the same payment method you used for the original transaction, except in cases where you've explicitly agreed to a different payment method. In any case, you don't pay any commission fees for the repayment of these funds." Please clarify this unfair situation as soon as possible. ——————Awful experience about a chaotic refund request full of inconsistencies.I cancelled and requested a refund for tickets not even an hour after purchasing them due to very poor communication. I didn't receive the flight documents on time, and then I saw the very bad comments from this company…I had to go through an obstacle course in order to assert my right to a full refund, since I requested a refund less than 24 hours after purchasing the tickets.I had to call American Airlines to confirm this right. Something I sent to the assistants in chat...An initial request for a refund of 847 euros, leaving me no choice but to accept for fear of not being refunded at all, was not at all complete. An assistant was able to add baggage reimbursement to this refund request, but new additional costs were added to the calculation... "280 euros in additional ticket charges" and "80 euros in baggage charges", the 60 euros in reimbursement costs is the only thing I accept in this operation. Now I just have to pray that one day I'll see my money in my bank account again. I fought all day on the chat service, hoping to be listened to and respected. There is no phone service in French…

Date of experience: May 08, 2024