⭐ 1 Star – Misleading Advertising and Claim Denial
I strongly caution anyone considering Travel Guard.
I was told at the time of purchase that my trip would be covered for cancellation due to illness. There was no clear explanation that coverage required an in-person physician visit and formal certification at the time of loss.
When I canceled my hotel due to illness, I filed a claim in good faith. Instead of honoring the coverage I was promised, Travel Guard denied my claim based on a technicality — stating that I did not seek treatment from a physician.
This feels deceptive. Marketing suggests broad protection, but when you actually need help, they rely on fine print to avoid paying.
Insurance should provide peace of mind — not loopholes.
Extremely disappointing experience. I will not purchase from Travel Guard again and would not recommend them to others.
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