First leg of trip got cancelled and pushed to a time and date that would have me leaving AFTER my return flight would have been landing. Not to mention I would miss the business meeting that was the sole purpose of the trip. So I cancelled and filed a claim. The nearly impenetrable labyrinth I had to go through to finally get a person on the phone to walk me through how to file was a complete waste of time. Never heard anything back. Portal had no info. Had to waste another hour back in the labyrinth to unearth claim status, which had been denied. Waste of money. I feel completely ripped off.
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