I have been waiting for a phone call for the second consecutive week to understand why my payment for travel insurance hasn't been refunded. I found this service via a comparison site. I purchased travel insurance, but their website link broke during the process. Although they took my payment, I received no documents. I requested to cancel the insurance the next day, and I have provided proof of payment and my personal details multiple times. Yet, they keep insisting on more evidence. They have taken my money, and I have shown who I am. It's frustrating that they refuse to process my refund despite the circumstances. It's been nearly two weeks since the payment was taken, and I cannot fathom why a phone call would change anything. It's ridiculous.
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Post Office Ltd is a retail post office company in the United Kingdom that provides a wide range of products including postage stamps and banking to the public through its nationwide network of post office branches.