My partner and I had a very disappointing experience with Travellink.
We were clearly informed by customer service over the phone that we would receive a refund of 1800 DKK. Based on this information, we accepted the solution. However, we have now been told that the refund is only around 700 DKK, with no proper explanation for the difference.
It is extremely frustrating to be given one amount and then later receive significantly less. This feels misleading and unprofessional.
We expect companies to stand by the information they provide to customers. Right now, this situation has caused a lot of unnecessary stress and confusion.
We hope Travellink will take responsibility and resolve this matter properly.
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