We are so furious with TravelLink (and Brussel Airlines) right now, that we are about to implode. We even have a premier membership, but have gotten so shitty help from you that it is to cry about. We had booked a round trip from Lyon to Oslo last Thursday, and return today, on behalf of our 18 year old son. He unfortunately got his passport stolen just before going from Lyon last Thursday. He tried to get onto the plain anyway, with a report from the French police, a mobile picture of the passport and a drivers licence. He was not allowed. Then he went through 52 hours in hell, with 5 different busses through Europe, fighting his way through a lot of border controls to be able to get back to Norway and get a new passport. He managed, and then we thought we finally could breed again. But going back to school in Lyon today, Brussel airlines refused him to go aboard, saying that they could not unlock his ticket since he did not come with the flight from Lyon in the first place, and since we had booked through Travellink. He was at the airport in Oslo 5 hours ahead of the flight and we called both Travellink and Brussel Airlines 6 times, but nobody was able to help us. Just pointing at each other. This lack of service really makes me so mad. We will definitively warn our whole network against using Travellink, and consider what legal steps we will take further.
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