I’d give them 0 stars if I could. Don’t trust the reviews on their website- they’re probably made up. This company is TERRIBLE, horrendous customer service. I booked a flight, they claimed it was overbooked and charged it, we called to charge my card, they only charged for the flight there (don’t know why), then lost the new flight home they had found in place of the overbooked one. Called the next day and now this 2nd revision, was even worse, went from 2 flights home to 3.
This was completely their fault and we looked up our original flight home (that I booked) and we found it on google!! They claimed they didn’t lie, and that they agreed to keep the price down on the newest revision but that they’d charge us more to get us back on the original flight they claimed was overbooked… the guy didn’t even understand how to read flights- I sent him the screenshot from Google and instead of reading it as 8 hours flight time total he said it had an 8 hour layover… this is your job and they don’t even know how to read flights…. He also totally sassed me, raised his voice, and got mad at me. Yeah coming from a previous travel agent, this was a horrendous experience, probably a scam and we are worried if we will even get real tickets.
In summary NEVER BOOK WITH THEM ever
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TravelMerry is one of the leading US based travel companies that caters to a wide range of travel products for every budget.
