An extremely disappointing experience. I noticed many positive reviews, but when our trip turned into an operational disaster, the team failed to take responsibility for resolving the issues. Support was satisfactory until payment was made; after that, there was no reply, even after multiple emails. We requested an English-speaking driver, and while we were assured it would be arranged, the driver couldn’t speak English and was unaware of our itinerary. Despite paying extra for a larger vehicle, we received a smaller one in Delhi, causing us to lose most of the day. In Agra, the hotel we booked refused us entry, and we were moved to a subpar hotel. The WhatsApp group created for transparency was later neglected by the team. It was not worth the money spent. Even the complimentary meals in Agra and the campfire at the hotel in Shimla were denied, with claims that no such bookings were made by the service. The entire purpose of booking a travel package was lost. I recommend others to plan their trips independently; you will have better control and avoid unnecessary financial and time losses. Trusting this team was a mistake in my five years of travel experience. I am sharing this review after numerous emails and WhatsApp follow-ups, which resulted in being removed from the WhatsApp group without any notice or response.
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In 2011, TravelOcat was started with the sole aim of providing pure and fresh travel experiences to everybody. We are the only company in India with most experienced guiding team throughout the World. We ensure that people have the best in class experience. Notwithstanding, every new challenge is accepted by us with open arms and we like to take on something that hasn't been done before purely because we'd like to earn our customers for life. Frankly, there's only one way of doing that, by grabbing the opportunity with both hands and by making it one BIG EXPERIENCE for each of our customers.See more
