Worst experience ever! Hello, if you are seeing this review save yourself from TravelOcat travel agency. I had to give this review because of the frustration caused to me by this people.
1. Flight booking: These guys will give you a package including flights in it, but there will be a condition that flights might change based on when it it booked. Actually, what they do is search flights on google flights and write it down in there quotation without any proper research on flights availability or charges on the flight. For me just after one day of paying advance to these guys and booking the flights on next day, it costed me 70k more for flights for 6 adults. I started having negative feeling about this agency at that time, but still went ahead. Further, they will book flights with there email id and mobile number and make us pay with our credit card, to control bookings we withdraw from them based on below experiences.
2. Hotel booking:
- They gave me a very nice hotel in initial pdf for stay in Da Nang, which i accepted. After paying advance they changed the hotel in email confirmation, which the name was very similar to the one in quotation (Hotel name in pdf: Grand Ocean Boutique Hotel l Hotel name in email: Grand Sunrise Boutique Hotel) which i didn't catch and gave confirmation to them, and like that they changed to a cheaper hotel. This was second mistake of mine, was still getting negative feeling but went ahead as my flight bookings was controlled by them i had to stay (see there terms and conditions in images below you will understand the reason)
- Second thing is as my flight was early in the morning, they included additional day in the package so that we get rest (Tour seller: Anjali (9034003285)) has been suggested, but while booking they never booked for that day. After insisting for many times the day before my flight they said you have to directly talk with Hotel to get the early check-in if rooms available they will give it or we have to adjust (in a very rude tone). I made my booking with these guys 2 months before my trip still they will not be diligent.
- They will book 'No View' rooms which will not even have a window. These will not be disclosed in your quotation anywhere until the payment is taken from you.
3. Terms and Conditions: There terms and conditionals are extremely favourable to them. Will add a image below. Take a look.
4. Responsiveness: The person who will sale you the package, talk with you all the details is different and the people making booking are different and the people making all the bookings will create a whatsapp group to get all the details but no person will respond or answer your call until the time comes when they have to collect money from you.
5. Card Charges: These guys will charge 1.5% extra from you when want to pay via credit card, which they will not mention earlier.
Ultimately, my flight got cancelled and i never visited Vietnam. After all these experience i was not ready to travel with these guys, choosing my mental peace over trip i cancelled my trip. I paid 2,10,000 to these guys not even one rupee was refunded. But i took a good decision to not travel with these rude, unprofessional, and not responsive travel agents.
Save yourself! Book yourself! Choose different Agency!
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In 2011, TravelOcat was started with the sole aim of providing pure and fresh travel experiences to everybody. We are the only company in India with most experienced guiding team throughout the World. We ensure that people have the best in class experience. Notwithstanding, every new challenge is accepted by us with open arms and we like to take on something that hasn't been done before purely because we'd like to earn our customers for life. Frankly, there's only one way of doing that, by grabbing the opportunity with both hands and by making it one BIG EXPERIENCE for each of our customers.See more
