I booked a package to a destination with my mother, which included flight tickets and a week at a beach resort. A week later, we received notice that the resort was permanently closing, prompting us to find new accommodations. After some initial confusion about whom to contact, I connected with an incredibly helpful customer service representative. Not only did he find us better lodging at an upgraded hotel, but the company also covered the $700 price difference. I was genuinely impressed. I will certainly be using this service again.
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