I strongly advise against using this service for air tickets. Despite being a long-time user, I recently faced an issue with a ticket purchase, realizing I would incur a hefty charge for carry-on luggage. After canceling that flight, I bought tickets from another airline. However, I found no purchase confirmation for my new tickets and only a cancellation receipt for the previous ones. The online messaging feature was unhelpful, and when I called customer support, I experienced long wait times without resolution. I was left feeling frustrated and uncertain about what to do next.
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