I feel compelled to share my experience to caution any families considering this hotel for a special occasion: DO NOT TRUST THEM. We reserved a family room back in November specifically for New Year's Eve to enjoy the fireworks, paying nearly £270. The Experience: We arrived at 12:00 PM on December 31st for check-in, only to be informed that our room wasn't ready, so we left our luggage and were told to come back later. When we returned at 10:00 PM to rest before the event, the front desk agent informed us that the hotel was full and our room had been given away, despite our confirmed booking and our bags being in their lobby. The "Solution": They suggested relocating us to a hotel at London City Airport. However, at 10:00 PM on New Year's Eve, with road closures and heavy crowds, this was not feasible. The Result: We found ourselves stranded in Central London without accommodation, forced to abandon our plans and take a late train back home, completely ruining the family holiday we had been planning for months. Post-Stay Service: It has been over a week since I submitted a formal complaint regarding this breach of contract and the "loss of enjoyment" experienced, and the company has completely ignored my emails. If you value your holiday, steer clear of this hotel. They will take your money, sell your room to someone else, and leave you without a place to stay.
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Travelodge - great value accommodation at over 300 hotels throughout the UK and Ireland. Family rooms from £19 per room in England, Wales, Scotland and Ireland.
