I booked a fully flexible stay for 7 days for business purposes, but only stayed for 2 nights and left late on the third day, owing 3 nights. I've been charged the full amount and have received no response to my inquiries after 10 days. I cannot claim the full amount as expenses, leaving me to cover the balance myself. The service was appalling. While the hotel was adequately clean and the staff were decent, the low prices are misleading; this company is quite disappointing. Their ‘customer service’ line is a premium rate, and I've spent £30 trying to reach someone knowledgeable. My last resort is now Money Claim Online. Update: I finally managed to speak to someone. It turns out that when I checked out, the reception failed to update my booking, which they claim is my responsibility. So, the term 'fully flexible' doesn’t actually mean that. Refunds are not an option. The customer service agent I spoke with was rude, accused me of dishonesty, and blamed me for the situation. My only option left is Money Claim Online.
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Travelodge - great value accommodation at over 300 hotels throughout the UK and Ireland. Family rooms from £19 per room in England, Wales, Scotland and Ireland.
