The holiday we were promised was supposed to be of high quality and value. However, after researching the hotel, I discovered it was infested with bed bugs. It was also advertised as having a private bathroom, which turned out not to be true. I was informed by a representative that the flights were booked for 8 PM on Friday, returning Sunday at lunchtime, which does not provide the minimum hours for a 2-night stay. An upgrade for flights and hotels was suggested for an extra £370, making the total cost over £800, while the deal was initially advertised at £229 per person. I will be pursuing a refund through the company and the payment service, and I am prepared to escalate this issue. We would not have known about these problems without using the voucher, so I fail to see how this aligns with their refund policy.
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At Travelolo, we specialize in crafting unforgettable holidays that go beyond the ordinary, whether you're dreaming of European breaks, family holidays, or once-in-a-lifetime adventures. Each trip is a unique experience, tailored to your needs, whether it’s a short break packed with exciting experiences or a longer itinerary for total immersion. Our travel experts meticulously select every detail, ensuring your journey is perfectly suited to your desires, from Iceland escapes to family-friendly getaways or relaxing beach retreats.
With a focus on personalization, Travelolo ensures each holiday offers an extraordinary experience. Whether you're looking for a thrilling adventure or a relaxing escape, we go above and beyond to create one-of-a-kind vacations that surpass your expectations. From European city breaks to bucket-list destinations, our attention to detail ensures a seamless journey that will leave lasting memories. At Travelolo, we don’t just create holidays—we design exceptional experiences, whether for a short break or a longer adventure that will stay with you forever.See more
