DO NOT BOTHER
Booked through Wowcher, holiday for my self and 11 year old son to Rome
Had a phone call from Travelolo , I was told my flights were arranged for the date I booked , then 10 minutes later same phone call was told they weren’t and that I could only fly out for a what was supposed to be a 2 night trip to Rome the following day which was pointless as we would only get 24 hrs in Rome as we would have to fly back the following morning .
When I Asked for a refund was told only credit note with the company. Well you couldn’t provide the holiday i paid for so you should give me a refund . And if the holidays aren’t available or flights aren’t available , they should be listed as sold out on the dates on wowcher. However when I went back into wowcher website the dates were still available from London even though they were unable to continue with my holiday due to flights not being available all of a sudden .
So had to book an alternative holiday to rome with another company , same dates and guess what flights from London on the same day I originally booked .
Disgusting company to deal with won’t give me a refund and now I have to claim through my bank and Wowcher being just as ignorant been waiting since the 23rd January for a response from them too .
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At Travelolo, we specialize in crafting unforgettable holidays that go beyond the ordinary, whether you're dreaming of European breaks, family holidays, or once-in-a-lifetime adventures. Each trip is a unique experience, tailored to your needs, whether it’s a short break packed with exciting experiences or a longer itinerary for total immersion. Our travel experts meticulously select every detail, ensuring your journey is perfectly suited to your desires, from Iceland escapes to family-friendly getaways or relaxing beach retreats.
With a focus on personalization, Travelolo ensures each holiday offers an extraordinary experience. Whether you're looking for a thrilling adventure or a relaxing escape, we go above and beyond to create one-of-a-kind vacations that surpass your expectations. From European city breaks to bucket-list destinations, our attention to detail ensures a seamless journey that will leave lasting memories. At Travelolo, we don’t just create holidays—we design exceptional experiences, whether for a short break or a longer adventure that will stay with you forever.See more
