NEVER USE THIS COMPANY.
I booked my mum a 50th birthday trip to Paris for 3 nights the first time I’ve ever been able to do something truly special for her. What should have been a meaningful, sentimental gift was completely ruined by this agency’s disgraceful, unprofessional, and frankly fraudulent behaviour.
I dealt with three staff members while organising this trip: Andy (sales rep), Shaun (line manager), and a customer service employee whose name I unfortunately didn’t catch. Every single interaction was appalling. Shaun repeatedly called me “buddy” on the phone in a patronising way, Andy was utterly useless agreeing with everything while offering zero actual help and customer service showed no interest in resolving anything.
After the trip was booked, I paid extra to improve the flight times so they’d be more suitable for my mum. Instead of simply adjusting the flights, Andy unbeknown to my knowledge changed and downgraded the hotel, moving it to the outskirts of Paris something I never agreed to and was never informed about.
When I noticed this and politely asked them to correct it back to what I originally booked, they refused. Despite the trip being 7 weeks away, they claimed it “couldn’t be changed” unless I paid extra blaming me for their mistake and demanding more money to reinstate the hotel I had already booked and paid for.
This is beyond outrageous. I tried to do something meaningful for my mum, and this company completely destroyed the sentiment of it. There was no empathy, no accountability, and no attempt to fix a problem they created.
Ask yourself this: if you booked a once-in-a-lifetime gift for your mum, wouldn’t you expect a travel agency to help rather than exploit you?
I genuinely hope no one else has to go through this. Avoid this company at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Travelolo, we specialize in crafting unforgettable holidays that go beyond the ordinary, whether you're dreaming of European breaks, family holidays, or once-in-a-lifetime adventures. Each trip is a unique experience, tailored to your needs, whether it’s a short break packed with exciting experiences or a longer itinerary for total immersion. Our travel experts meticulously select every detail, ensuring your journey is perfectly suited to your desires, from Iceland escapes to family-friendly getaways or relaxing beach retreats.
With a focus on personalization, Travelolo ensures each holiday offers an extraordinary experience. Whether you're looking for a thrilling adventure or a relaxing escape, we go above and beyond to create one-of-a-kind vacations that surpass your expectations. From European city breaks to bucket-list destinations, our attention to detail ensures a seamless journey that will leave lasting memories. At Travelolo, we don’t just create holidays—we design exceptional experiences, whether for a short break or a longer adventure that will stay with you forever.See more
