Do not buy anything through this scamming company!
I purchased a holiday booking on 2nd February and the experience has been problematic from the very beginning.
There was constant back and forth with “Sam” over the phone, with repeated promises of call backs that did not happen. He was very condensing and rude, making consistent sarcastic remarks to get me to follow and agree to the bullsh** he was giving us. We were told information about flights and the booking that later changed, creating confusion and concern from the start.
We were then told we had been “upgraded” to a different hotel because the hotel we booked wasn’t available. However, this hotel was miles away from where we specifically wanted to stay and was of noticeably poorer standard. This was not an upgrade in any reasonable sense.
Due to this, I formally requested a full refund on 12th February. I was advised to allow 24 hours for a response. No response was received. Since then, my emails and messages have been ignored.
It has now been over two weeks since purchase and the matter remains unresolved despite multiple attempts to communicate.
I have retained full documentation of all correspondence, including emails and records of calls. I am simply seeking cancellation and a full refund. Or this will be going through bank and legal advisors.
Order number: 51213813
I hope this can now be resolved promptly.
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At Travelolo, we specialize in crafting unforgettable holidays that go beyond the ordinary, whether you're dreaming of European breaks, family holidays, or once-in-a-lifetime adventures. Each trip is a unique experience, tailored to your needs, whether it’s a short break packed with exciting experiences or a longer itinerary for total immersion. Our travel experts meticulously select every detail, ensuring your journey is perfectly suited to your desires, from Iceland escapes to family-friendly getaways or relaxing beach retreats.
With a focus on personalization, Travelolo ensures each holiday offers an extraordinary experience. Whether you're looking for a thrilling adventure or a relaxing escape, we go above and beyond to create one-of-a-kind vacations that surpass your expectations. From European city breaks to bucket-list destinations, our attention to detail ensures a seamless journey that will leave lasting memories. At Travelolo, we don’t just create holidays—we design exceptional experiences, whether for a short break or a longer adventure that will stay with you forever.See more
