I had a very disappointing experience with this travel agency during my recent family trip. Their communication was extremely poor, and the service provided was not worth the money we spent. Upon arriving at the airport, we waited for three hours for a driver who never showed up. We later discovered that the driver had canceled the tour, yet no one from the agency informed us or arranged for an alternate driver. Despite repeatedly trying to contact the agents, we received no response or assistance. Eventually, we had to book a cab at our own expense to reach the hotel. Even after a week, the agency has not reimbursed us for the cab costs, nor have they responded to our messages or calls. It’s shocking that they have been completely unresponsive despite us paying the full amount for the tour in advance. To make matters worse, no one from the agency checked in during our trip to ensure everything was going smoothly. This lack of accountability and customer care is unacceptable. I would strongly advise against booking with this agency. Their customer service is abysmal, and they clearly do not value their clients. Avoid them at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Travel Dunia, we're passionate about creating unforgettable travel experiences that go beyond expectations. With over seven years of industry experience, we specialize in crafting personalized journeys tailored to your unique interests and preferences. Our dedicated team of travel experts is committed to providing exceptional service every step of the way, ensuring that your trip is seamless and memorable. From exotic adventures to luxury getaways, we're here to turn your travel dreams into reality. Contact us today and let's start planning your next adventure together!
See more
