This company might be good if you speak to them on the phone, but trying to confirm a booking over email from another time zone has been dire. Been speaking with Jackie and Kristy since Nov 2 for a trip planned Dec 13, yet still do not yet have a booking confirmed. After my email for a quote, they suggested a phone call but that never materialised, apparently due to time zone differences. Since then, it’s been a lengthy back & forth on email re simple requirements and attempting to confirm the one option they quoted me (despite asking for recommendations). Even after clear guidance, I still had to request the quote to be revised to provide flight details and again for excursion recommendations. After queries and losing my original choice, finally got to a place to confirm, yet more confusion with now another rep in the mix and STILL waiting for this to happen.
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Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.See more
