I strongly advise against booking with this service. They lack professionalism and ethical practices. Problems arose when they misrepresented our booking, which they failed to honor. Their communication has been obstructive and misleading. Key issues include: Non-responsiveness: I have sent multiple emails daily for weeks with little reply. Evasive phone service: Every call results in being told only the original agent can assist, only to find out later that they cannot help. The ‘Admin’ myth: I am repeatedly told that 'Admin' will call back, but this never happens. Unprofessional staff: I encountered rude representatives who seem to make up names during calls, suggesting a misleading call center environment. This company has caused significant frustration during what should have been a celebratory trip. A service that treats customers this way should not be allowed to operate. Please spend your money elsewhere to preserve your time and mental well-being.
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