AVOID IF YOU CARE ABOUT CUSTOMER SERVICE. Bad experience buying from TravelPro. I bought a luggage under the impression that the “100 day satisfaction guarantee” works. The zipper quality was flimsy and wanted to return it ONE DAY after it arrived. I contacted customer service for a free return label but they stated is not eligible due to “final sale” items.
1. I never saw a final sales/no returns in the item listing before I bought it even if it’s discounted.
2. I went to their final sales page and did not see my luggage type on that page.
So there’s that. Apparently buy it at full price if you want the warranty, be prepared to go through days of customer service contacts and hope they don’t leave your ticket# hanging.
Ticket#222547741
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Well made. Well tested. Well traveled.
