I filed a claim on Jan 2024. There were only 2 updates from TravelRefund via email until May 2024- the last email seemed to explain there was nothing else which could be done as the airline was non-responsive, and they'd get in touch if a lawyer was deemed fit to continue the case. Never heard from them again. Last week - Nov 2025 - checked with the airline only to discover the airline had PAID travelrefund the claim in JANUARY 2025, almost a year ago. I have been chasing TravelRefund for a week for feedback. They have been very non-responsive, only responding one email stating that they've never received the payment, and are looking into it. TravelRefund is not a transparent business, I dont recommend them at all - find a serious company which actually has commitment to responding via email, chat, and phone, and provides you clear status visibility and access to any and all documents and communication related to your case. This is unfortunately looking like a scam. There is a complete mismatch between what the airline says, what TravelRefud states to me over email, and what their website's dashboard shows as status.
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