Review Time
It is some years ago now and i gave up on the case, but a review i still in order though.
I was scheduled for a flight, and the flight was cancelled and i was eligible for a refund. I googled, and found that travelrefund would handle the hassle for me. Great deal i thought, so i submitted the details and waited patiently. I followed up, but nothing happened and communication was sparse or lacking at best. At some point the case simply disappeared without a sound. When i requested all communication to be made available to me so that i might have dealt wioth the case myself, i was told they would now handle it. I still heard nothing and had to give op.
I figured it is a company that can handle the easy cases in an automated manner, but is unable to follow up or handle anything that needs work. I dont know, but fact remains. I got nothing. Neither money, feedback nor answers.
I have been disappointed and angry, but mostly just a bit bitter that i went against my first instinct and handed it over to travelrefund
Would definitely not use there are better providers out there. Got mixed up and meant to use another reputable service but by accident used them. flight was December 2023 they have provided nothing, there was a data breach and they are trying to demand payment three years later.
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send 3 emails but finally received a reply saying my case was closed. So ok by me, but not bound by them as sorted pretty quickly
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